Credit Card: Currently payment is accepted through Paypal. We are business registered and a verified paypal account holder. Paypal allows secure online credit card (or bank funded) payment all conducted securely through the paypal website (none of your details are shown or stored with ourselves - only your address, email and payment details for sending goods to you).
Cheque or Bank Transfer: For UK residents, cheques or postal orders in pound sterling can be accepted or alternatively, a direct bank transfer. If you click 'add to basket' and complete the checkout process selecting 'cheque' or 'bank transfer' as the payment method, details will be emailed to you.
European customers are welcome to make bank transfers in euros.
For any customers wishing to place larger wholesale order above £200, please contact us first as we require payment to be made either by bank transfer or cheque. We can also arrange a discount for you too.
During the checkout process you will need to select your correct country and geographical location for postage, which will then add the correct shipping amounts to your order. If an order is made with the incorrect settings we will need to obtain the difference in shipping costs before sending goods.
Goods will be dispatched within 3-5 working days, if not before, as soon as payment has been received and cleared (if paying by cheque or transfer). Overseas delivery times can vary due to a number of factors. We are based in the city of Paris, and dispatch all goods from Paris, France. Shipment to the UK and Europe typically takes between 4-8 working days from the date of postage, and to the US/Canada and other World Zones, it is on average 10-15 working days, but we ask that you please allow up to 28 days.
If for any reason you are not entirely satisfied with your purchase, please contact us before returning goods within 7 working days of receipt, and goods may be returned to us. Please ensure goods are securely packaged as we can only accept returns that are in perfect condition (preferably within the original packaging),. You will be refunded for the value of goods (less cost of postage) within one calendar month of receipt of the returned goods.
Please note that we are unable to offer return of goods for any wholesale purchases
In the unlikely event that goods are received damaged, please contact us immediately, and we will arrange a replacement (or a refund if the canvas is out of stock), however it is likely we will require damaged goods to be returned so the damage can be presented to the carrier as proof. If we have not heard from the customer within 7 working days of the receipt of goods been recieved, we will have deemed that the goods have been accepted.
You can reach us by mail at the following address:
Art Grafik, (Victorian Era), 89 Avenue Mozart, 75016, Paris, France
Alternatively please, use our contact form and somebody will get back to you very promptly.
Variations in different brands of monitors can subtly alter tones and shades depending on individual monitor calibration. The pictures shown throughout the website have some considerable age, so colours may not appear to be entirely natural, as to be expected.
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